Voicebots in Healthcare: Transforming Patient Experience and Care in India

The healthcare industry in India is quickly adopting voicebot technology, which is revolutionising patient care and experience. Voicebots, which use artificial intelligence (AI) and natural language processing (NLP), are changing the way patients interact with healthcare services. This technology delivers 24-hour help, personalised support, and significantly simplifies administrative procedures, increasing both patient satisfaction and operational efficiency.

1. Enhancing Patient Engagement

   Voicebots have already started improving patient engagement at top healthcare institutes. For example, Apollo Hospitals uses voicebots to help patients make appointments, receive reminders, and access medical information using simple voice commands. This not only increases patient engagement but also lowers the administrative strain on healthcare providers.

2. Streamlining Administrative Tasks

   Voicebots are automating regular administrative tasks, freeing up time for healthcare workers to focus on crucial treatment. At Fortis Healthcare, voicebots monitor patient records and answer billing enquiries to ensure a seamless and effective operation.

3. Improving Accessibility for Elderly and Disabled Patients

   Accessibility is one of the most important characteristics of voicebots in healthcare. Voicebots support elderly and disabled individuals in navigating healthcare systems by providing voice-activated services that do not rely on complicated systems. This is especially crucial for promoting healthcare inclusion and accessibility for these groups of people.

4. Boosting Patient Satisfaction and Convenience

   According to studies, incorporating voice AI into healthcare services has resulted in a 60% increase in patient satisfaction, because of primarily the convenience and personalised treatment it provides. Patients value the convenience of voicebot assistance in managing their healthcare needs, which leads to better experiences and higher levels of engagement.

5. Reducing Operational Costs

   Voicebots automate repetitive administrative tasks, which helps to reduce operating costs significantly. The usage of voice-enabled EHRs (Electronic Health Records) and EMRs (Electronic Medical Records) has resulted in a 40% boost in productivity, allowing healthcare professionals to more efficiently allocate resources.

Future Prospects of Voicebot Technology in Healthcare

As AI and NLP evolve, the future of voicebots in healthcare is promising. Voicebots are expected to play an increasingly larger role in delivering patient-centric care, boosting accessibility, and optimising healthcare operations as they become more widely adopted in India.

Finally, voicebots are revolutionising India's healthcare industry. With Apollo Hospitals, Fortis Healthcare, and Medtronic leading the way, voicebots have the potential to improve healthcare efficiency, accessibility, and personalisation. As India continues to adopt this technology, healthcare becomes more patient-centered, paving the way for a more inventive and inclusive future.

-written by Naina Valrani